You will be able to understand how to work with
– customers, carriers, and insurance companies to mediate
and resolve freight claims.
– negotiate with customers & carriers and confirm compliance
with tariff rules and contracts for claim resolution
– Determine liability and applicable coverages through
investigation of losses
– maintain internal communications between designated
department personnel and leadership representatives, as well
as field investigators, attorneys and other assigned vendors in
serious incidents, freight damage/ loss to ensure timely and
cost-efficient responses
– daily execution of filing, reconciliation, and closure for all freight claims
– main point of contact for claims status updates/reporting
– Monitor carrier performance on claims by preparing reports
with metrics on rate of loss/damage occurrence, value of
loss/damage, rate of claim recovery occurrence, and value
of claim recovery amount
The Freight Claims Specialist is responsible for a variety of tasks,
including reviewing and auditing freight invoices, initiate claims,
processes and tracks refunds, developed and maintain outbound
freight reporting and keeping accurate records of work performed.